Dear valued customers,
This letter is to inform you that Counterfeit / fake Coconara 120 pcs is being sold mainly in New Jersey, New York and Pennsylvania areas.
We are issuing this warning to all of our customers to avoid confusion and false purchase.
We are taking this matter very seriously and a full investigation is in process.
How To Identify Fake Products?
1. Master Carton
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Official Product
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Counterfeit Product
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2. Inner Box Design
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Official Product
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Counterfeit Product
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3. Missing Flyer Inside the Box (Optional)
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Official Product
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Counterfeit Product
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4. Flyer Inside the Box is Different (Optional)
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Official Product |
Counterfeit Product |
5. Product Quality
The counterfeit product is made of cheap and low quality raw material.
6. Price
It is being offered at a cheaper price.
7. Weight
The fake product is much lighter.
- Official : 2.9 lbs
- Counterfeit : 2.1 lbs
8. Charcoal Dimensions
The fake product is much slimmer than the original product.
- Official : 25 x 25 x 17 mm
- Counterfeit : 25 x 25 x 14 mm
Call to Action
We strongly recommend that you purchase Coconara products from an authorized distributor or directly from us. If you find suspicious products, kindly contact us at sales@coco-nara.us or 800-749-6079.
We will take legal action against all parties that are importing, distributing and selling these counterfeit products.
We thank you for your kind attention to this matter.
Sincerely,
CocoNara